Before the Project Begins
1. What type of projects do you take on?+
We focus on high-end residential refurbishments, boutique
commercial interiors, and tailored construction packages. Our
clients often come to us for our discretion, attention to
detail, and ability to handle complex, designed builds.
2. Can you help shape the design?+
Yes, we work closely with architects and designers, and can also
connect you with trusted design partners from our network if
you're at the early stages.
3. How detailed are your quotations?+
Our quotes are itemised and transparent — broken down by trade
and phase so you understand exactly what you're paying for.
4. Do you accept client-supplied materials or products?+
Yes, we can incorporate client-supplied items. We'll advise on
scheduling and any technical requirements to ensure smooth
integration.
5. Can you help with planning permissions or consultants?+
Absolutely. We have established relationships with planning
consultants, structural engineers, and party wall surveyors
across London.
6. How do we agree timelines and start dates?+
Once a contract is agreed, we provide a detailed programme of
works with key milestones. Start dates are confirmed based on
material lead times and site readiness.
During the Project
7. Will I have a single point of contact?+
Yes, every project has a dedicated Project Manager as your main
liaison — available throughout the build for updates, questions,
and decisions.
8. How do you ensure quality and detail are maintained?+
We use a structured inspection process at each stage, with
sign-off required before progressing. All works are documented
with site photography and reports.
9. What happens if something changes mid-project?+
Changes are handled through a formal variation process — you'll
always receive a written cost and timeline impact before any
work proceeds.
10. How do payments work?+
We work on stage payments tied to project milestones. All terms
are outlined clearly in the contract before any work begins.
11. Can I visit the site or pause works during special events?+
Of course. We can arrange supervised site visits at convenient
times and schedule quiet periods around important events with
advance notice.
12. What happens after completion?+
We carry out a thorough snagging inspection and provide a
handover pack including warranties, manuals, and aftercare
contacts.
