Let’s Discuss Your Vision
For immediate enquiries, call:
+447367766861
Frequently Asked Questions
We believe building should be an enjoyable, creative, and reassuring process. Whether this is your first refurbishment or you’ve completed many, these answers are designed to give clarity at every step.
Before the Project Begins
1. What type of projects do you take on?
We focus on high-end residential refurbishments, boutique commercial interiors, and tailored construction packages. Our clients often come to us for our discretion, attention to detail, and ability to handle complex, design-led builds.
2. Can you help shape the design?
Yes. We’re experienced in collaborating with your architect or interior designer—but equally capable of leading the design development ourselves, refining joinery, materials, or layouts to suit both aesthetic and budget.
3. How detailed are your quotations?
Our quotations are fully itemised, aligned with your brief and finish expectations. We highlight any provisional costs or exclusions early, so you have clarity before making decisions.
4. Do you accept client-supplied materials or products?
Absolutely. We’re used to coordinating with suppliers in the UK and abroad, particularly for finishes, lighting, kitchens, or furniture. We’ll ask that these items are confirmed early and delivered to our programme.
5. Can you help with planning permissions or consultants?
Yes. We routinely manage building control, party wall surveyors, structural engineers, and any other professionals required. Our team will coordinate them as part of the pre-construction phase to avoid delays.
6. How do we agree timelines and start dates?
We provide a realistic programme aligned with your goals and any lease or seasonal considerations. Once agreed, we block that window for you and begin procurement in advance.
During the Project
7. Will I have a single point of contact?
Yes. You'll have a dedicated project lead and site manager, supported by a small, consistent team. We favour calm, proactive communication and are available by phone, WhatsApp, or in person as needed.
8. How do you ensure quality and detail are maintained?
Every trade is selected for its reliability and finish standards. We mock up key details on site, test samples before application, and photograph progress daily for review. Quality is non-negotiable.
9. What happens if something changes mid-project?
Changes are common—sometimes essential. We discuss them with you clearly, confirm revised costs or timing, and only proceed once you’re comfortable. There are no surprises.
10. How do payments work?
Payments are typically staged weekly or monthly based on progress, or tied to key project milestones. We issue clear valuations and always agree terms in writing before the first payment.
11. Can I visit the site or pause works during special events?
Of course. We welcome client walkthroughs and are happy to pause or adjust work around private events or business needs with reasonable notice. Flexibility is part of our culture.
12. What happens after completion?
We don’t walk away the moment the job ends. We offer a structured handover, professional cleaning, and a post-completion check-up. If anything arises, we’ll be back to make it right.
Still Have Questions? Let’s Talk.
If you’d prefer a direct conversation, we’re happy to speak.
Leave your number using the icon on the right, and a member of our team will be in touch at a time that suits you.
Alternatively, you can visit our Contact Page to share more about your project.
We believe building should be an enjoyable, creative, and reassuring process. Whether this is your first refurbishment or you’ve completed many, these answers are designed to give clarity at every step.
Before the Project Begins
1. What type of projects do you take on?
We focus on high-end residential refurbishments, boutique commercial interiors, and tailored construction packages. Our clients often come to us for our discretion, attention to detail, and ability to handle complex, design-led builds.
2. Can you help shape the design?
Yes. We’re experienced in collaborating with your architect or interior designer—but equally capable of leading the design development ourselves, refining joinery, materials, or layouts to suit both aesthetic and budget.
3. How detailed are your quotations?
Our quotations are fully itemised, aligned with your brief and finish expectations. We highlight any provisional costs or exclusions early, so you have clarity before making decisions.
4. Do you accept client-supplied materials or products?
Absolutely. We’re used to coordinating with suppliers in the UK and abroad, particularly for finishes, lighting, kitchens, or furniture. We’ll ask that these items are confirmed early and delivered to our programme.
5. Can you help with planning permissions or consultants?
Yes. We routinely manage building control, party wall surveyors, structural engineers, and any other professionals required. Our team will coordinate them as part of the pre-construction phase to avoid delays.
6. How do we agree timelines and start dates?
We provide a realistic programme aligned with your goals and any lease or seasonal considerations. Once agreed, we block that window for you and begin procurement in advance.
During the Project
7. Will I have a single point of contact?
Yes. You'll have a dedicated project lead and site manager, supported by a small, consistent team. We favour calm, proactive communication and are available by phone, WhatsApp, or in person as needed.
8. How do you ensure quality and detail are maintained?
Every trade is selected for its reliability and finish standards. We mock up key details on site, test samples before application, and photograph progress daily for review. Quality is non-negotiable.
9. What happens if something changes mid-project?
Changes are common—sometimes essential. We discuss them with you clearly, confirm revised costs or timing, and only proceed once you’re comfortable. There are no surprises.
10. How do payments work?
Payments are typically staged weekly or monthly based on progress, or tied to key project milestones. We issue clear valuations and always agree terms in writing before the first payment.
11. Can I visit the site or pause works during special events?
Of course. We welcome client walkthroughs and are happy to pause or adjust work around private events or business needs with reasonable notice. Flexibility is part of our culture.
12. What happens after completion?
We don’t walk away the moment the job ends. We offer a structured handover, professional cleaning, and a post-completion check-up. If anything arises, we’ll be back to make it right.
Still Have Questions? Let’s Talk.
If you’d prefer a direct conversation, we’re happy to speak.
Leave your number using the icon on the right, and a member of our team will be in touch at a time that suits you.
Alternatively, you can visit our Contact Page to share more about your project.
